Delivery Information

SHIPPING POLICY

At RitzMobi, we are committed to provide you good value for money. That's why everything you buy ships FREE! The free shipping policy has been introduced on 10 September 2017 and is valid in all regions of UAE. No minimum purchase required! That’s one more reason which makes RitzMobi the most convenient and affordable place to shop.


ESTIMATED DELIVERY TIME

RitzMobi endeavours to ship your order within 2 - 4 business days from the date of placing the order excluding Fridays and public holidays. You can get in touch with our friendly RitzMobi representatives through email: support@ritzmobi.com with your order number to determine the status of your product delivery.


However, estimated delivery times are subjected to several factors including national holidays, carrier delays, customs clearance and weather. These are not directly under the control of RitzMobi and the company cannot be held liable for delays associated with it.
It is also important to provide detailed and comprehensive shipping information when placing your order. RitzMobi is not responsible for undelivered packages based on misinformation of shipping addresses filled out by the customer upon checkout.


COLLECTION POINTS

Can’t wait that long to get your hands on your goodies? We understand.
If you wish to receive your products earlier than our stated delivery time, you can collect them at our collection points, the details of which are:
1. RitzMobi warehouse, Mussafah-44, Building No.13, Room No.5, Abu Dhabi; from 10 am to 9 pm.
2. Dubai Gallery at Mushrif Mall; from 11 am to 7 pm.
We hope to bring in more collection points in your cities soon!


RETURN POLICY

In the event that you receive any incorrect or defective item, please notify us by email within 24 hours of delivery. The same applies if the product is damaged under warranty. We will require a picture of the damage, and upon reviewing we will re-ship the parts of your order that are damaged or incorrect at no additional cost to you. All products should be in original and unopened form when shipped back to the return address labeled on the package before we ship the corrected order.